> ## Documentation Index
> Fetch the complete documentation index at: https://docs.clearpolicy.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Set request deadlines

> Choose how long new document requests stay open and send replacement requests when unfinished ones expire.

Request expiry closes unfinished requests after a set number of days. New organizations start with a **30-day** window. Check your settings for your organization's current window.

**Who can change this:** owners and administrators.

## Configure request expiry

1. Open **Settings → Document Requests**.
2. Under **Document request expiry**, turn **Enable document request expiry** on or off.
3. If enabled, choose **3**, **5**, **7**, **14**, **30**, or **60 days**.
4. Save the settings.

<Note>
  Changes apply to new requests only. Existing requests keep their original deadline. Turning expiry off does not reopen expired requests or remove existing deadlines.
</Note>

## How expiry works

Each new request gets a deadline using the window in effect when it is sent. After that deadline, an unfinished request cannot be completed. Expired requests appear under **Canceled/Expired** and remain in history.

You can also close an open request immediately with **Expire request** in its actions menu.

## How recipients see the deadline

The deadline appears in request and reminder emails, on the signing page, and on pending requests in the signing portal. Email dates use the organization's [time zone](/guides/timezone).

### After a request expires

An unfinished expired request displays an expiry notice instead of a signing form. It no longer appears in the signing portal's pending list. The person should contact the sender for a new request.

A request completed before its deadline stays completed. The person can still open the completed document; the old deadline does not undo their signature.

## Re-sending after expiry

[Send a new request](/guides/send-requests) for the document if the person still needs to sign. The expired request stays in history and the new request gets its own deadline under your current settings.

Sending a reminder does not extend a deadline. Use [Smart Follow-up](/guides/reminders#deadline-reminders) to remind people before requests expire.


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