> ## Documentation Index
> Fetch the complete documentation index at: https://docs.clearpolicy.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Fix a signing problem

> Get help with missing request emails, one-time codes, expired links, incorrect names, and documents missing from the signing portal.

You do not need a ClearPolicy team member account to sign. Use the personal link in your email or the [signing portal](https://go.clearpolicy.app).

## I cannot find the request email

Check spam or junk, then use the signing portal with the email address the organization has for you. Ask the sender to confirm that a request was sent to that address and to send a reminder if needed.

If you manage the organization, use [missing or failed email help](/guides/delivery-failures).

## I did not receive a portal code

1. Check that the email you entered matches the address the organization has for you.
2. Check spam or junk.
3. Use **Resend code** when it becomes available and use the latest code.
4. If it still does not arrive, ask the organization to check your person record and email address.

The code-entry screen can appear even when the address is not recognized. Seeing that screen does not confirm that an email was sent. A person record must exist for your address.

## My code expired or does not work

Request a new code and enter the latest one. Use **Use a different email** if you entered the wrong address. You do not need to reset a password.

## My request expired or was canceled

An unfinished expired or canceled request cannot be signed. Ask the organization to send a new request. A reminder cannot reopen it.

If you completed the request before its deadline, your completion remains recorded and you can still open the completed copy.

## My name is wrong or the signature is not accepted

Type the name requested on the signing page. If that name is incorrect, contact the sender for a corrected request. Do not use someone else's name or link.

Editing a person's profile does not update a request already sent. The sender needs to replace the affected request to correct its saved details.

## A document is missing from the portal

Check your email address and the organization selected in the header. Ask the organization to confirm access:

* For a document requiring a signature, they need to send you a request. Canceled and expired requests are not listed.
* For a document available to read, it must be published and shared through a group you belong to. A previous signature request is not required.

## The organization is not accepting signatures

Contact the organization that sent the request. Its team needs to resolve the account issue before you can continue.

## I cannot complete the request online

Ask the organization whether you can sign a paper copy instead. Its team can [record paper on file](/guides/record-paper-signature) on a pending request. You cannot upload a paper completion yourself through the signing portal.

For a technical issue the organization cannot resolve, [contact ClearPolicy support](/guides/get-support) and describe the error. Do not send passwords or one-time codes.