Request expiry closes unfinished requests after a set number of days. New organizations start with a 30-day window. Check your settings for your organization’s current window.
Who can change this: owners and administrators.
- Open Settings → Document Requests.
- Under Document request expiry, turn Enable document request expiry on or off.
- If enabled, choose 3, 5, 7, 14, 30, or 60 days.
- Save the settings.
Changes apply to new requests only. Existing requests keep their original deadline. Turning expiry off does not reopen expired requests or remove existing deadlines.
How expiry works
Each new request gets a deadline using the window in effect when it is sent. After that deadline, an unfinished request cannot be completed. Expired requests appear under Canceled/Expired and remain in history.
You can also close an open request immediately with Expire request in its actions menu.
How recipients see the deadline
The deadline appears in request and reminder emails, on the signing page, and on pending requests in the signing portal. Email dates use the organization’s time zone.
After a request expires
An unfinished expired request displays an expiry notice instead of a signing form. It no longer appears in the signing portal’s pending list. The person should contact the sender for a new request.
A request completed before its deadline stays completed. The person can still open the completed document; the old deadline does not undo their signature.
Re-sending after expiry
Send a new request for the document if the person still needs to sign. The expired request stays in history and the new request gets its own deadline under your current settings.
Sending a reminder does not extend a deadline. Use Smart Follow-up to remind people before requests expire. Last modified on September 26, 2026
