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ClearPolicy uses your organization’s time zone for dates in emails — such as request deadlines — and for when automatic reminders go out. New organizations start with the application’s default time zone. Change it if your team works in a different zone.

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Set a time zone

1

Open organization settings

Click Settings in the sidebar, then under Organization select Profile.
2

Choose a time zone

In the Organization information section, open the Time zone dropdown and select your time zone.
3

Save your changes

Click Save to apply the new time zone.

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Where time zone applies

Your organization’s time zone is used in two ways:

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Scheduling

  • Automatic reminders — ClearPolicy sends automatic reminders in the morning in your organization’s time zone.

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Date formatting in emails

  • Request emails — The deadline shown to recipients when request expiry is enabled.
  • Reminder emails — Timestamps shown in automatic and manual reminder notifications.
Expired request processing still runs on a fixed UTC-based schedule and is not affected by this setting.
Last modified on September 9, 2026