Open Support in the ClearPolicy sidebar or email [email protected]. We read every support email and usually reply the same US business day, Mountain Time. Complex issues may take longer.
Open support chat
Click Support in the sidebar. You can keep working while the panel is open.
The assistant answers product questions using ClearPolicy documentation. Tell it what you are trying to do, the page you are on, and what happened. It can explain workflows and help you find the right settings.
Ask for a person
Say “I need a person” in the conversation. This sends the conversation to the team for a human reply in the same thread. You can also email support directly.
Human replies are not instant live chat. You may receive an email notification when a team reply arrives while you are away from the conversation.
Find an earlier conversation
Use the support panel’s conversation history to reopen a thread. You can close a conversation when it is resolved and optionally rate the help. A later question can start a new conversation.
Email support
Email [email protected] for account access, billing, integration problems, or anything easier to explain in a longer message. You can email us even if you cannot sign in.
What to include
- What you were trying to do.
- What happened, including the exact error if there is one.
- The page or feature involved.
- Your organization name.
- The affected document or person, only if relevant.
- For an AI connection, the client you use, such as ChatGPT or Claude.
Do not send passwords, one-time codes, API tokens, or full payment card numbers.
Product documentation
Start at ClearPolicy help, or use signing help if you received a document to sign. The changelog lists product updates.
Security issues
Report vulnerabilities to [email protected], using the Vulnerability Disclosure Policy. For ordinary product help, use support instead. Last modified on September 26, 2026
