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Notification settings control alerts to you as a team member. They do not control the requests and reminders sent to people. Product updates apply to your account. The other options apply to the organization you have selected.

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Change your preferences

  1. Select the organization you want to configure notifications for.
  2. Open Settings → Notifications.
  3. Turn the options on or off. For Instant completion notifications, choose Email, Browser, or both.
  4. Click Save.
A dash means that notification type is not available in the browser channel. Team activity is a separate setting below the channel table.

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Instant completion notifications

Email alerts identify the person and document. Browser alerts omit names and document details; clicking one opens your organization’s dashboard. You can use email, browser alerts, and the daily digest together, or choose only the channels you need.

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Turn on browser notifications

Browser completion alerts are off by default.
  1. Select your organization and open Settings → Notifications.
  2. Under Instant completion notifications, turn on Browser.
  3. Allow notifications if your browser asks. ClearPolicy registers this browser for delivery if needed.
  4. Click Save to save your organization’s notification choice.
You do not need to enable the device separately in the section below. If permission is declined or dismissed, or setup fails, the switch stays off and guidance appears beside the setting. Browser alerts do not require an open ClearPolicy tab. Delivery depends on your browser, device settings, and connection.

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Manage this browser or device

Use Browser notifications on this device below the notification preferences to check device status or choose Enable on this device or Disable on this device.
  • Notification choices are saved separately for each organization. Device enablement is shared across your organizations.
  • Turning off Browser for one organization stops its completion alerts after you click Save. It does not disable other organizations or change email preferences.
  • Disable on this device stops all browser notifications on this device. It does not change other devices or your saved organization preferences.
  • Signing out does not disable browser notifications.
Repeat setup in each browser or device where you want alerts. You can have up to 10 browser registrations across your organizations. If you reach the limit, disable notifications on another browser or device before adding a new one.

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If your browser blocks notifications

Allow notifications for ClearPolicy in your browser’s site settings. Return to Browser notifications on this device and click Check again, then try the Browser switch again. Device or operating-system notification settings, including Focus or Do Not Disturb, can also silence alerts. On iPhone or iPad, add ClearPolicy to your Home Screen, open it from there, and then enable notifications. A regular browser tab is not enough. If your browser is unsupported, you can still use email alerts and the daily digest.

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How delivery failure notifications work

A delivery alert identifies the address and problem. Open the affected request in ClearPolicy and use Review to resolve the failure.

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How the daily digest works

The digest summarizes the previous day’s completions and is scheduled for 8:00 AM in the organization’s time zone. Check time zone settings if the timing is unexpected.

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Team activity notifications

Owners and administrators can enable Team activity in its separate card to include completions from requests other team members sent. It applies to your enabled completion emails, browser alerts, and daily digest; it does not turn those options on. Team activity is off by default. Group Managers receive completion notifications for requests they sent themselves.

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Turn off completion emails

Turn off Email under Instant completion notifications and turn off Daily digest, then click Save. You can keep browser completion alerts on. Delivery-failure emails have their own setting. To change follow-up emails sent to people, use reminder settings.

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Draft review emails

Emails about draft review—approval requests, completed approvals, and comments—are separate from completion notifications. They do not have an on/off option here. Turning off Instant completion notifications, Daily digest, or Team activity does not turn off review emails.
Last modified on October 21, 2026