Use Record paper signature when someone has signed a paper copy instead of completing the request online. ClearPolicy stores the uploaded file and marks the request complete for that document revision.
Before you start
- You must be able to act on the request. Group Managers are limited to their assigned groups.
- The request must be pending, not completed, canceled, or expired.
- You need the signed paper copy for that request’s document version.
- Upload a PDF, JPEG, PNG, or WebP file up to 25 MB. A note alone is not enough.
Upload the signed paper copy
- Find the pending request in Requests, a person’s request list, or the document’s Compliance tab.
- Open the actions menu and choose Record paper signature.
- Upload the signed paper copy.
- Confirm that you obtained the paper signature or acknowledgment from that person for the document.
- Submit the form.
What changes
The request becomes complete and reminders stop. Completion counts for the revision covered by the request; an older version can still be Outdated.
The record shows Paper on file. Activity includes Paper Signature Recorded and the team member who recorded it.
Download the evidence
Choose Download uploaded file on the completed request. This returns the signed paper copy you uploaded.
Paper on file is not an electronic signature captured by ClearPolicy. It does not include an electronic attestation certificate. See how signatures and records work. Last modified on September 26, 2026
